Phone Features
Voice Messaging
Add Voice Mail to an Unlimited WavePhone line or Regional WavePhone line for only $5 more a month.
- Voice Mail – Record a greeting that will be played when you are unavailable to answer a call and allow your incoming callers to leave a message for you. This feature comes automatically activated when included with or added to your WavePhone service. Get more information on setting up & accessing your Voice Mail.
- Wave Phone Portal – Check your voice mail, set preferences and manage features online at www.mywavephone.com.
- Message Indicator – If you have a new Voice Mail message, your phone line will have a "staggered" dial tone when you pick up the line. This will continue until you have called and checked your Voice Mail.
Calling Features
Included with the Unlimited WavePhone line or add all calling features to the Regional WavePhone line for only $5 more a month.
- Call Waiting – A tone will announce an incoming call when you are already on the phone. This feature comes automatically activated when included with or added to your WavePhone service.
Cancel Call Waiting (* 7 0) – Turn off call waiting on a per call basis. Enter the code before making the call.
- Caller ID & Call Waiting Caller ID – View caller information for incoming calls. These features come automatically activated when included with or added to your WavePhone service.
- Caller ID Block (* 6 7) – Block your Caller ID information from displaying on outbound calls, on a per call basis. Enter the code before making the call.
- Disable Caller ID Privacy (* 8 2) – Turn off Caller ID Privacy on a per call basis. Enter the code before making the call.
Note: This feature is used if you have Caller ID Privacy set as a permanent feature on your WavePhone™. You will receive a message when calling an individual who does not accept anonymous calls. Simply hang up, dial * 8 2 and try again.
- Repeat Dial (* 6 6) – If you receive a busy signal you can hang up, pick up the receiver again and enter code. The system will continue to call the last number you dialed for up to 30 minutes. Once that line is free, your phone will ring with a distinctive ring. You may continue to make and receive phone calls as normal while this feature is activated.
Cancel Repeat Dial (* 8 6) – Disable repeat dial before the 30 minute time frame is over.
- Return Call (* 6 9) – Return the call of the last person who called you. Like Repeat Dial, if the line is busy it will continue to redial the number for up to 30 minutes.
Note: If the caller is calling you from a cellular phone, this feature will tell you the number of the last caller but you will receive a busy signal if you attempt to dial them back through the Return Call menu. Simply hang up and dial the number directly.
Cancel Return Dial (* 8 6) – Disable return call before the 30 minute time frame is over.
- Call Forward (* 7 2) – Forward incoming calls to another telephone number. If you forward calls to a long distance number, long distance charges may apply depending on your WavePhone package. To activate Call Forwarding, press *72, wait for the confirming beeps, and then enter the phone number you would like calls forwarded to. You will immediately get a courtesy call at the phone number where calls will be forwarded. Answer the courtesy call to activate Call Forwarding. If you cannot answer the courtesy call, you must dial *72 again from your WavePhone and wait for the confirmation tone.
Cancel Call Forward (* 7 3) – Disables current call forwarding.
- Selective Call Forwarding (* 6 3) – Forward calls from a list of up to 12 people to another phone line. All other calls will ring through normally. Enter code again to edit or cancel Selective Call Forwarding. Simply listen to the helpful prompts that will walk you through setting up, adding and removing numbers or turning off this feature.
Note: Selective Call Forwarding and Call Forwarding can be available on the same line, but only one can be active at a time.
- Selective Call Rejection (* 6 0) – Screen calls from up to 12 numbers that you specify. Enter code again to edit or cancel Selective Call Rejection. Simply listen to the helpful prompts that will walk you through setting up, adding and removing numbers or turning off this feature.
- Selective Call Acceptance (* 6 4) – Accept calls only from phone numbers that you specify. Simply listen to the helpful prompts that will walk you through setting up, adding and removing numbers or turning off this feature.
- Anonymous Call Rejection (* 7 7) – Automatically block numbers that have disabled their Caller ID information. They will hear a message that you are not receiving anonymous calls with instructions on how to disable their Caller ID privacy.
Cancel Anonymous Call Rejection (* 8 7) – Disables anonymous call rejection.
- Distinctive Alert (* 6 1) –Assign up to 12 phone numbers a distinctive ring. To set up this feature, dial *61, then follow the helpful prompts to add or remove numbers.
- Speed Dial (* 7 4) – Store up to eight unique numbers for convenience and speed. To dial a saved speed-dial number, just press the appropriate one-digit number followed by the pound (#) key. Adding a new number on speed dial automatically replaces the previously saved number.
- Pick up the line and listen for the dial tone
- Dial *74 and listen for a second dial tone
- Enter a one-digit code from two to nine, followed by the local or long-distance number you want to store exactly how you would need to dial it to make the call and then press the # button to store it
- Listen for two beeps or a recording to confirm the number is stored and hang up.
Note: To remove a speed dial number entirely simply dial *74, enter the one-digit code you wish to remove and then press # again.
- Two-Digit Speed Dial (* 7 5) – Store up to thirty unique numbers for convenience and speed. To dial a saved speed-dial number, just press the appropriate two-digit number followed by the key. Adding a new number on speed dial automatically replaces the previously saved number.
- Pick up the line and listen for the dial tone
- Dial *75 and listen for a second dial tone
- Enter a one-digit code from two to nine, followed by the local or long-distance number you want to store exactly how you would need to dial it to make the call and then press the # button to store it
- Listen for two beeps or a recording to confirm the number is stored and hang up.
Note: To remove a speed dial number entirely simply dial *75, enter the one-digit code you wish to remove and then press # again.
- Three Way Calling – Bridge together two lines in addition to your own so that three separate individuals can speak on a single call.
- While on a call with one of the individuals you wish to conference with, press the receiver button for one second. You will get a dial tone and the other caller will be put on hold.
- Dial the number of the third party. When you get an answer, press the receiver button briefly again and all three parties will be connected. If the third party does not answer the phone, press the receiver button two times to cancel. You will still be connected to the first call.
- When either of the people you called hangs up, you remain connected to the other person. When you hang up, everyone is disconnected.
Note: Some phones have a “flash” or “link” button. Use this instead of the receiver button to change lines. While using three way calling, call waiting is unavailable.
Phone User's Guides
For more information on using your Wave Phone service, please view the Phone User's Guide or Phone Quick Reference Guide:
Voicemail upgrade applies to current Wave phone customers with voicemail service either included with their existing phone package or added on to their package for an additional monthly fee. If you do not have voicemail with Wave, please order online or call 1-866-928-3123 to order.
Wave phone service not available in all areas. Other
restrictions may apply. Call for complete details.