DTV Dilemma?
We are pulling out all the stops to make sure that anyone in our service area with a DTV dilemma has access to the easiest DTV solution — Wave Cable!
- 24/7 call center support
- Knowledgeable staff over the phone & in the field
- Special offers with discount savings through December 2010
Need help? Have questions? Call 1-866-928-3123 to discover the resources we have available for you. |
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Special DTV offers with
discount savings through
December 2010 — call to order!
1-866-928-3123 |
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What’s the DTV Transition? Broadcast stations, like the local ABC, CBS and NBC affiliates in your area, switched their signals from analog to digital, and by June 12, 2009 they stopped broadcasting the analog signals.
As a Wave customer, you should have continued to receive these local broadcast channels as you did before. We receive broadcast signals from the local television stations and send them, via our fiber-optic network, to the cable outlet in your home. In the past, the signals these TV stations transmitted were analog and now they are digital. That is the only change. How you receive the channels through our system remains exactly the same— all TVs in your household connected to an active cable outlet continue to have access to those local broadcast channels, and more.
If you watch local TV channels by picking up stations off-air using “rabbit-ears” or antennas, you may have lost those TV signals on June 12. Newer television sets may be able to receive and convert the digital format on their own. Older televisions sets may require a digital converter to display these channels, or you can simply hook them up to Wave Cable service.
You don't need a new TV. You don't need to buy any additional equipment. All you need is Wave Cable service. Regardless of the level of Wave cable service you subscribe to, all TVs in your household connected to an active cable outlet have access to those local broadcast channels, and more.
Local Broadcast Cable
$9.95
for 3 months* |
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Don't have Wave Cable yet?
We are offering our Local Broadcast/Limited Cable service for $9.95 for the first 3 months*. You can order online today or call 1-866-928-3123 to order. |
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If you would like to learn more about the digital transition, we've compiled answers to some frequently asked questions below.
FREQUENTLY ASKED QUESTIONS REGARDING THE 2009 DIGITAL TRANSITION
Will my TV stop receiving the cable networks and local broadcast stations I watch today?
No, if you subscribe to cable service from Wave you’ll continue to enjoy all the channels that are part of Wave’s Basic service on any set connected to a cable outlet.
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Do I need to get a digital receiver for my TV sets?
No, Wave customers don’t need a digital receiver for local broadcast stations and Basic cable networks. Every TV connected to an active cable outlet will receive the channels included with these levels of service without additional equipment –even if your TV isn’t one of the newer, digitally-compatible sets.
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What if I already have a digital receiver from Wave?
Many of our customers use Wave’s digital receivers on their TVs because these provide access to more networks and advanced services like TV On Demand. The TVs in your home that are connected to a Wave digital receiver will not be affected by the broadcast digital transition. Nor is it necessary to put our receivers on every set in your home. If you’d like access to advanced services and additional programming you can add a Wave digital receiver to any TV set in your home. The choice is up to you!
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What’s this digital transition all about?
Broadcast stations, like the local ABC, CBS and NBC affiliates in your area, are switching their signals from analog to digital, and by June 12, 2009 they will stop broadcasting the analog signals. This means consumers who watch television by picking up stations off-air using “rabbit-ears” or antennas will need to ensure their TV set is capable of receiving the new digital signals, or purchase a digital box to convert broadcast signals from digital to analog for each TV, or subscribe to service from a video provider.
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Why is the government requiring broadcasters to change the format of their signal?
Most of the analog-TV airwaves made available by this change will be auctioned off by the FCC, and a portion will be reserved for use by emergency service groups, like police and firefighters.
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What do the terms analog transmission, digital transmission, and high-definition mean?
Analog transmits video signal as electronic waves. Digital transmission converts the signal into a series of 0s and 1s using less of the bandwidth spectrum than analog transmission. Some TV sets have a built-in digital tuner (DTV) which allows them to receive digitally transmitted signals. These sets may or may not be high-definition TVs. HDTV (high-definition) offers the highest quality picture available. Both a high-def TV set and high-def signal are needed to view in HD. Wave provides customers with a wide selection of HD networks.
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I’ve heard cable companies are only required to provide analog signals until February 2012. Will I lose my broadcast stations or Basic cable networks then?
No. This can be a confusing point of the digital broadcast transition. Wave has invested in technology that allows us to deliver the digital broadcast signals in a format that works with your analog TV sets today and into the future.
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Do I need to replace my Wave receiver with one of the digital converters now for sale at the big box stores?
No. Wave’s digital receivers are technically integrated with our system, and provide customers with access to advanced services like TV On Demand, and additional programming options. The digital converters for sale at stores like Radio Shack and Wal-Mart simply convert an off-air digital signal back to an analog format, allowing the broadcast station to be viewed on a TV set that is not digitally compatible.
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I have a TV that is not connected to a cable outlet. Can I still use this TV to watch the local broadcast stations?
Possibly. If the TV set has a built-in digital receiver (DTV) you should be able to receive the local broadcast signals in your area after the June 2009 deadline, when the broadcast signals are transmitted in a digital format. If you’d like to receive Wave’s cable service on an additional TV, we will be happy to install an additional outlet for this set.
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Will Wave accept the government issued coupons for digital converters?
No. Coupons available from the government can be used toward the purchase price of converters available at the big box stores. The function of these digital converters is to convert digitally broadcast off-air signals back to analog, so the station can be viewed on TV sets that are not digitally compatible. Wave customers don’t need this equipment because the signal we send to your home already works on your analog TV sets – without the need for any additional equipment.
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