Internet Access Questions



Where is Internet service from Wave Broadband available?
To check availability, please visit our online service search and enter your zip code.

How does cable internet access work?
It works through the same broadband network that brings your cable TV. A cable modem is connected between the cable outlet in your home and your computer.

Do I still need an outside provider like AOL?
No outside provider is necessary when you use internet service from Wave Broadband. We are our own provider, supplying you with e-mail addresses and web page space. Of course, if you prefer to use an outside provider, you may.

Do I need a phone line to use the service?
No. Cable internet does not run through a phone line. All you need is a cable outlet near your computer and a cable modem.

What kind of modem do I need?
High Speed Internet Service from Wave Broadband requires a DOCSIS Cable Modem. There are many computer stores and internet sites that sell these types of modems, or you can rent your modem from Wave Broadband. The rental cost is $3.00 per month for a cable modem. You can also add Wireless Home Networking for $5.00 per month whether you rent a modem from us or use your own.

Will Internet service from Wave Broadband work on any brand of computer?
Yes. High Speed Cable Internet service can be used on any brand of computer (PC or Mac). It will work with most operating systems except Linux, Unix or Windows 95.

What kind of computer system do I need?
Minimum computer system requirements apply for optimum performance of Internet service. For PC, we recommend your processor be at least 166 Mhz, that your computer have at least 16 Mb of RAM, at least 500 Mb of free space on your hard drive and an operating system of Windows 95 or higher. For Mac, that you have Operating System 7.5.3 or higher, 16 Mb of RAM (32 Mb recommended) and Open Transport (1.1.1 or higher).

Do I need an Ethernet card or USB port?
Either one will work with the cable modem and service Wave provides. However, not all computer systems allow for a USB installation. Before your internet installation, you must have a computer with a USB port, or have a 10 Base T Ethernet card installed in your computer.

Can I connect more than one computer to the High Speed Internet?
Yes. In order to hook up more than one computer, the computers must be networked. See our Home Networking page for more information.

Is cable Internet service secure?
Cable Internet service from Wave Broadband is just as secure as any other internet connection, including dial-up and DSL. Services such as hardware or software firewalls can increase security on your computer. For more information about firewalls, check out www.firewallguide.com.

Can I build my own web page?
Wave Broadband provides personal web page space. See Setting Up Your Wave Hosted Web Space page for details.

How do I request additional email addresses?
You can create email addresses online or by calling our 24/7 Technical Support group at 1-866-WAVE-123 (1-866-928-3123).

How do I set up my email software?
See our Setting Up Your Wave Email Account page for instructions.

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