Peace of Mind for all your Wave Services.
Wave Broadband offers a comprehensive protection plan for all your Wave residential cable, internet and home phone services.
This protection covers you for all in-home service calls related to wiring, equipment and customer education.
Enjoy peace of mind for all your Wave services for only $3.99/month*. This service is included FREE for all Wave Triple-Play customers.
FREQUENTLY ASKED QUESTIONS
No. Wave's Service Protection Plan only covers coaxial cable installed by Wave or our predecessors in interest. Coaxial cable installed by the customer or a third party is not covered. Most coaxial cable sold in retail stores does not meet the standard wire specifications outlined in the National Electrical Code and the Electronic Industry Association standards. All phone wiring, so long as it is installed to industry standards, is covered regardless of who installed it. (Phone wire is built to a set industry standard, regardless of vendor).
No. Wave's Service Protection Plan only covers inside wiring. All outside wiring, beyond the demarcation point, is our responsibility unless there is deliberate damage, or the wiring is owned by another service provider. Please note that you may be responsible for any damage you cause to outside wiring.
The demarcation point begins 12 inches outside of your home and extends inside to the individual cable outlets and extensions. For apartments, condominium or other group facilities, the demarcation point is the outlet or jack inside the unit.
Yes. Service Protection Plan covers repair for all inside wiring regardless of reason, except where there is intentional damage.
No. Our coverage includes diagnosis, at no additional charge, which will confirm a problem residing within customer-owned equipment and/or home security systems; however, you are responsible for repair costs to any equipment you own.
No, this plan only covers inside wiring from the cable outlet or jack to your equipment. Wiring within the walls is not covered.
* Residential services only. If cancelled within 60 days of a service call, customer will be charged the full service call rate. Franchise taxes and fees apply where applicable. View Terms and Conditions for full details.