Network Management

Wave Broadband uses various tools and techniques to manage its network, deliver its service, and ensure compliance with our Acceptable Use Policy and our Residential Services Subscriber Agreement. These network management activities may include identifying spam and preventing its delivery to customer email accounts, detecting malicious internet traffic and preventing the distribution of viruses or other harmful code or content and using other tools and techniques that Wave may be required to implement in order to meet its goal of delivering the best possible internet experience to all of its customers. Below you will find additional information on Wave Broadband's network management practices.

Network Performance

Wave delivers true high speed internet over our fiber-optic network. In order to allow our customers more freedom of operation, we do not restrict our customers by requiring a specific anti-virus program be in use on their computer. However, we do provision our modems and our network to ensure that customers get the speed they pay for, with minimum interruptions to service.

No internet service provider can guarantee a specific speed at all times- the actual speed that a customer will experience while using the internet depends upon a variety of conditions. These can include the customer's computer, the customer's home network configuration, or the performance of the website visited. Many service providers market their speed as "up to" a specific Mbps rate, because they offer 'speed bursts' when network latency is low. Wave actively works to utilize the best in fiber-optic technology, offering consistent and constant speeds rather than bursts.

Latency

Latency is a term that refers to the time it takes for information to travel between your computer and your internet destination. It is affected by distance (the speed of light), network congestion, and the devices that it passes through along its journey. High latency, or "lag", occurs when the time it should normally take for the information to make the trip becomes abnormally long. Most applications, such as email and websites, work well despite average latency. Highly interactive applications, such as multi-player games, do not work well with higher latency. Wave prides itself on having consistently low-to-average latency with all level of internet speed that we offer.

Speed Test

Test your speed here.

Please note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment.

Many factors can affect your access to individual websites, so we cannot guarantee the same connection speed in every online interaction. Speed variations are due to a variety of factors, including network traffic, the number of people conducting the test simultaneously, or any number of hardware and/or software capabilities or limitations of the computer, modem, or router. However, if you consistently receive poor performance, we can have a technician examine the connection in your home.

Network Security

Wave Network Security

Wave uses the latest security technology on our network. Our cable modem infrastructure provides a level of encryption, which protects data sent to or from a cable modem. Additionally, our modems deliver only data targeted at the IP addresses of the computers connected to them, which further protects the security of our customers' data. While we can't control whether data you send is intercepted after it enters the internet, reputable websites usually take steps to protect sensitive information, such as credit card numbers, by using secure transactions that encrypt all data sent and received for that transaction.

End-User Security

While Wave does not mandate what security software you should use, we support and will help you with the installation of your choice of third-party anti-virus, anti-spyware, anti-malware, and firewall sofware. More information on end-user internet security can be found here.

Ports Blocked for Security Reasons

Port Name Port Number
NetBIOS UDP/TCP 135-139
Slammer Worm (MS-SQL) 445
Blaster Worm 4444
UPNP 1900
Windows RPC Vulnerability 593

Internet Usage Policies
Data Transfer Usage
Spam Email

Wave Broadband has taken a number of measures to reduce spam messages sent through our mail server. Unfortunately, there are limits to what kind of spam controls can be placed on a server, as these settings affect every mailbox on that server. Because spam can appear very similar to legitimate email when analyzed by a computer, it is not possible to eliminate all spam without preventing many legitimate emails from being delivered as well.

We continue to work towards the best spam filtering possible, to prevent unwanted emails from reaching our customers, but because of these limitations, the best method to reduce the amount of spam you receive is to run spam control software on your computer. If you wish to report a particular spam email to our abuse department, please complete our Email Abuse Form.

Internet Service Support

Need help with your Wave internet service? Review the resources below for troubleshooting tips, or call our 24-hour Technical Support team at 1-866-WAVE-123 (1-866-928-3123).

Internet Equipment Guides

Network Set-Up Help

Email Help

Internet User's Guides

Internet FAQs

Additional policies and disclosures can be found on our Agreements & Policies page.