Wave Support and FAQs

We know you’re busy, that’s why we created this easy-to-use customer support section with answers to our most commonly-asked questions. Whether you have a quick question, want to request an email address, or need how-to instructions, you should find what you need using the links below.

Or, you can send your account questions to our Customer Support Team and your technical questions to our Technical Support Team. We’re always happy to help!

Issues with your service?

warning100Possible Sun Outages – 2/26/15 through 3/9/15 

If you are experiencing some degree of tiling, pixilation, poor audio or other reception issues with your cable service between the hours of 8:30 am and 2:30 pm, it might be due to a phenomenon called sun outages. These issues should resolve themselves after 10-20 minutes. If not, please contact support at 1-866-928-3123. Read more about sun outages

Cable Support
Find answers to your questions regarding equipment, remote controls, the i-Guide, parental controls, DVRs, digital cable, HDTV service, and more!
Internet Support
Get help with setting up your home network, configuring your email account, testing your internet speed, and more!
Phone Support
Check out the calling features associated with your plan, find out more about our phone portal, learn how to set up your voicemail, and more!
Billing Support
Need assistance with your bill? Check out our comprehensive billing support section!