Digital Cable TV FAQs

Wave Broadband Digital Cable TV provides a large selection of entertainment, delivered through our cutting-edge fiber optic network. Wave has cable tv packages for every budget and entertainment need.

Do I need any special equipment to watch local broadcast or basic cable channels?

No. To view most Local Broadcast and Basic Cable channels, you do not need any special equipment— great for connecting every TV in your home to the most popular channels. A digital receiver is needed to receive any digital or premium channels included in your subscription. In order to receive HD channels, you will need an HD receiver or DVR.

Will I get a better picture on basic cable channels with a digital receiver than without?

Yes. Digital Cable channels can have a clearer picture and sound than analog cable channels.

What are the Digital Music channels?

The Digital Music channels are a feature we offer in select cable TV subscription packages which offer interruption-free, CD-quality music in a variety of genres. This service requires digital equipment.

I see no picture and/or hear no sound on my TV.

Most video issues can be resolved by checking your digital receiver connections and the settings on your TV. For more information on the optimal receiver connection setup for your equipment, please see our equipment page.

My remote control does not work.

  • Make sure the remote control batteries are good.

  • Point the remote control directly at the Wave digital receiver when changing channels.

  • Make sure that, if you're trying to change channels, the CBL button lights up.

  • Make sure you have properly programmed the remote control.

  • Feel free to reference our remote control troubleshooting guides for more help.

My Wave digital receiver will not turn on.

  • Make sure the unit is properly plugged into an electrical outlet.

  • Make sure all cables are properly connected.

  • Try turning the receiver on via the power switch on the box, instead of using the remote.

  • If a wall switch controls the electrical outlet, make sure the switch is in the ON position.

I programmed my remote, but it will not work on my TV or Wave digital receiver.

Please double check that you have entered the correct code. Try the automatic programming feature on your remote to cycle through all the codes until you find one that works.

Weak batteries may cause the remote to only operate one device or to operate intermittently. Replace weak batteries with new alkaline batteries.

Finally, make sure that nothing is blocking the signal from the remote control to the TV or digital receiver. Make sure you are pointing the remote control at the correct device and that the correct corresponding device button on the remote has been selected.