Email Help

Once you have created a new Wave email account, below you will find the information you will need to set up your email client software to receive and send messages using your new Wave email address.

  • Display Name: Your name as you want it to appear in the email “From” field
  • Email Address: Your full email address (e.g. johndoe@wavecable.com)
  • Account Name: First part of your email address, before the @ symbol (e.g. johndoe)
  • Password: Password created for this email address
  • Incoming Mail Server (POP3) is mail.wavecable.com
  • Outgoing Mail Server (SMTP) is mail.wavecable.com

Below, you will find detailed descriptions on how to set up your email program to access your new Wave email account. If you use an email program that is not on the list below, please consult the documentation from the application you’re using.

  1. Open Outlook Express.
  2. Click Tools, then Accounts. Click on the Mail tab.
  3. Click the Add button and select Mail.
  4. Under Display Name, type whatever name you wish people to see when you send them email (it will appear in the “From” field next to the email address), and then select Next.
  5. Type in your full email address (e.g. johndoe@wavecable.com) and click Next.
  6. Select POP3 server when prompted, then on the Incoming Mail line type your incoming mail server name as listed above. On the Outgoing Mail line, type your outgoing mail server name as listed above. Click Next.
  7. Your User Name is the first part of your email address, before the @ symbol.
  8. Type the Password associated with your email account and click Next.
  9. Click Finish.
  1. Open Outlook 2010 or 2013.
  2. Click File, located at the top left.
  3. Click Add Account.
  4. Click Manually configure server settings or additional server types, and click Next.
  5. Choose Internet E-mail and click Next.
  6. In the Your Name box, type your name as you want it to appear to other people.
  7. In the Email Address box, type your full email address (e.g. johndoe@wavecable.com).
  8. In the Password and Retype Password boxes, type the password that was either assigned to you, or that you selected for your email account.
    Tip: Your password might be case sensitive. Make sure that your CAPS LOCK key is NOT on.
  9. Click Next to test account settings.
  10. After your account is configured successfully, click Finish.
    Outlook-Add-Account
  1. Open Outlook 2007.
  2. On the Tools menu, click Account Settings.
  3. Click New.
  4. Click POP3 and then click Next.
  5. In the Your Name box, type your name as you want it to appear to other people.
  6. In the Email Address box, type your full email address (e.g. johndoe@wavecable.com).
  7. In the Password and Retype Password boxes, type the password that was either assigned to you, or that you selected for your email account.
    Tip: Your password might be case sensitive. Make sure that your CAPS LOCK key is not on.
  8. Click Next.
  9. After your account is configured successfully, click Finish.
  1. Open Windows Mail.
  2. Look along the top toolbar and click on the Tools option. A drop down menu will now appear. From this click on the Accounts option.
  3. The Select Accounts Type window will now appear. Click on Email Account and then select Next.
  4. In the Display Name dialogue box type the name you want to use, for example “John Doe”. Once you have done that, click the Next button.
  5. In the Email Address box, type your full email address (e.g. johndoe@wavecable.com). Now click Next.
  6. In the Email Server Name window, choose POP3 for the server type, then type your Incoming and Outgoing Mail Server names as listed above. Once you have filled in these details then click Next.
  7. Here you need to fill in the User Name you use to log on to your email account. The username is the first part of your email address before the @ symbol (e.g. johndoe). After completing this section click the Next button.
  8. The final window to appear congratulates you on completing the details requested. All you need to do now is click the Finish button and your email account is ready to use.
  1. Open Mail.
  2. Click on Mail, then Preferences.
  3. Click Add Account.
  4. Under the Account Information tab, and in the Account field select POP, in the Description field type Wave.
    In the Email Address field, type your full email address (e.g. johndoe@wavecable.com).
    In the Full Name field, type whatever you wish people to see when you send them email (it will appear in the “From” field, next to the email address).
    In Incoming Mail Server field, type your incoming mail server name as listed above.
    Username should be the first part of your email address before the @ symbol (e.g. johndoe).
    In the Password field, please type the password for this email account.
  5. Click on the Outgoing Mail Server field and select Add Server. In the Outgoing Mail Server field in the new box, type your outgoing mail server name as listed above. Press OK.
  6. Click the Advanced tab.
  7. Make sure the box next to Remove copy from server after receiving message is checked. Click on the drop-down menu just below that and select Right Away. Click OK.
  8. Close out of the Accounts box.
Incoming Settings (POP3):
Server: mail.wavecable.com
Username: your email address without “@wavecable.com”
Password: your password
Port: 110
SSL: off
Authentication: no

 

Server: mail.wavecable.com
Username: your email address without “@wavecable.com”
Password: your password
Port: 995
SSL: on or off
Authentication: no

 

Outgoing Setting (SMTP)s:
Server: mail.wavecable.com
Username: (blank)
Password: (blank)
Port: 25
SSL: off
Authentication: no

Note: You must be connected to a Wave network to use this port
 

Server: mail.wavecable.com
Username: (blank)
Password: (blank)
Port: 465
SSL: on
Authentication: yes, outgoing authentication

 

Server: mail.wavecable.com
Username: (blank)
Password: (blank)
Port: 537
SSL: on
Authentication: yes, outgoing authentication

Note: Android phones require SSL to be disabled.
 

Server: mail.wavecable.com
Username: (blank)
Password: (blank)
Port: 587
SSL: on or off
Authentication: no

Check your email online anytime, anywhere. View any emails on our mail servers, including new messages that have not yet been downloaded to your home or business computer. Just click on the link below that corresponds with your email address domain.

For information regarding setting up your Webmail account, please see our Webmail Help Support page.

Note: Wave will never request customer information be relayed via email, nor would we deactivate or otherwise alter an existing email account without written notification. If you receive an email that appears to come from Wave asking for your customer or personal information, it is likely a phishing scam. Please report the email using our online abuse form.