Enhanced Voice Mail Help

The first time the voice mailbox is accessed it must be from your home phone. You will be prompted to create a personalized passcode, record a personal voice signature, and record a personal greeting.

• Dial *9 or your telephone number from your home phone
• Create a new personal passcode of four to twenty digits
• Record a name announcement
• Record a personal greeting or select one of the standard greeting options
• Prompts will allow you to correct any announcements or messages
• To update your greetings in the future, press 3 after logging into your voice mailbox

Check your voice mail, set preferences, and manage features online via the WavePhone™ Portal

For assistance with the WavePhone™ Portal features, please see the WavePhone™ Portal Help page.

From Home:
Dial *9 or your telephone number and enter your PIN when prompted.
Note:If you have a new voice mail, you will notice a "staggered" dial tone when you pick up the line.This will continue until you have checked your voice mail.

Away From Home:
Dial your telephone number and press the star (*) key during the outgoing greeting, then enter your PIN when prompted.

Online:
Check your voice mail, set preferences, and manage features online via the WavePhone™ Portal

To save messages, press 2

To fast-forward 5 seconds during message playback, press 99

To rewind 5 seconds during the message playback, press 77

Press # to keep the current message and skip to the next message

To delete a message, press 3

To reply to a message, press 4

Press 0 for helpful hints

Each message is time and date stamped

Messages can be up to 2 minutes in length

You can store up to 30 messages or 60 minutes worth of messages

Messages can be saved for up to 30 days.